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Domestic Shipping International Shipping Sales Tax Gift Purchase |
Order Confirmation Returns and Exchanges Security and Privacy Out of Stock Items |
Color Accuracy Changes to Orders Customer Service |
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DOMESTIC SHIPPING
Orders will be processed within 48 hours Monday through Friday (excluding holidays). Delivery typically occurs within four weeks. Shipping charges will be calculated at checkout. Email us with any questions at orders@campbellandkate.com.
INTERNATIONAL SHIPPING
Orders will be processed within 48 hours Monday through Friday (excluding US holidays). Delivery typically occurs within six weeks, depending on distance and custom regulations at destination. Shipping charges will be calculated at checkout. Email us with any questions at orders@campbellandkate.com.
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SALES TAX
Applicable sales tax will be charged for orders shipped to locations within New York State.
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GIFT PURCHASE
You may choose to send (a) a Campbell & Kate Signature Shirt directly to your gift recipient, together with a gift card enclosre, or (b) an electronic or physical gift certificate. Either option will thrill your recipient. You can read more about these options on the FAQ page.
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ORDER CONFIRMATION
You will receive an order confirmation email once your purchase has been processed.
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RETURNS & EXCHANGES
If for any reason you are not satisfied with your purchase, you may either return it for a refund of the purchase price and taxes, excluding original shipping costs (unless a defective or incorrect item was originally shipped to you), or exchange it for another item.
All returns and exchanges must be in unused and original condition, accompanied by a copy of your invoice or receipt and with a completed Return and Exchange form. The return must be postmarked within 30 calendar days from the date that you received the shipped item.
For free domestic return shipping (including items returned through our Buy1Try3 Program), you must request a shipping label at orders@campbellandkate.com. If exchanging an item, Campbell & Kate will pay the cost to ship the new item to you within the continental United States.
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SECURITY & PRIVACY
Your personal information will not be stored in our system or sold or rented to third parties. We take privacy very seriously at Campbell & Kate and will only store your email address if you choose to sign up for our mailing list. While placing your order, you are using Secure Sockets Layer (SSL) Technology. SSL encrypts all of the personal information you provide during the order process (including your name, card number, email and mailing addresses). This allows each Campbell & Kate customer peace of mind as her information travels over the internet.
If you have questions or would like to place your order over the phone, please call us at 262-237-8348 or email us at orders@campbellandkate.com with your contact information and we will call you to take your order.
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COLOR ACCURACY
When more colors are offered, we will carefully select photographs to represent the colors of our garments as accurately as possible. However some variation may occur due to differences in computer monitor configurations. If you have any questions regarding colors or fabric textures, please contact us at orders@campbellandkate.com.
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CHANGES TO ORDERS
Your order is processed as quickly as possible. However, should you need to change an order, we will do our best to accommodate you. Please call us at 262-237-8348 or email us at orders@campbellandkate.com.
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CUSTOMER SERVICE
Please contact customer service with any inquiries.
By telephone:
262-237-8348
By email:
By mail:
47-01 Greenpoint Avenue, Suite 214
Sunnyside, NY 11104
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