Domestic Shipping
International Shipping
Order Confirmation
Sales Tax
Returns and Exchanges
Fitting Shipping Option
Security and Privacy
Out of Stock Items
Color Accuracy
Changes to Orders
Customer Service

 

DOMESTIC SHIPPING
Orders will be processed within 48 hours Monday through Friday (excluding holidays). Delivery typically occurs within two to three weeks. Shipping charges will be calculated at checkout.  Email us with any questions at orders@campbellandkate.com.

 

INTERNATIONAL SHIPPING
Orders will be processed within 48 hours Monday through Friday (excluding US holidays).  Delivery typically occurs within six weeks, depending on distance and custom regulations at destination. Shipping charges will be calculated at checkout. Email us with any questions at orders@campbellandkate.com.
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ORDER CONFIRMATION
You will receive a confirmation email once your order has been processed.
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SALES TAX
Applicable sales tax will be charged for orders shipped to locations within New York State.
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RETURNS & EXCHANGES
We hope you love your shirt, but If for any reason you are not satisfied, we accept returns up to 30 days from the date of your purchase for a refund. (The refund excludes original shipping costs unless a defective or incorrect item was originally shipped to you.) Returns must be unworn, unwashed, and in original condition. Shirts in colors other than white and French blue, as well as shirts that have been customized, are not eligible for return.

For convenient return shipping, please email us for a USPS Priority shipping label, and we will deduct the cost from your total refund amount. If you decide to use another shipping method, we recommend using one with tracking and insurance.

To exchange an order, simply return your original shirt and place a new order online. Email us for a code so that your exchange shirt can be purchased without incurring additional shipping charges. By placing a new order immediately, your new shirt will arrive much faster.

If you like the idea of comparing the fit of several sizes, or if you think you will need a customization, we recommend the Fitting Option below.
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FITTING OPTION
For a one-time fee of $30 that includes all shipping costs, you are welcome to try 1-3 samples at a time and to repeat the process until you find your favorite fit. Using this option is also a good way to discover whether any of our complimentary customizations would be good for you. Our free customizations include French cuffs, adjustments to sleeve, hem and torso lengths, and adjustments to waist and hip widths.

Simply add 1-3 sizes to your shopping bag and select “fitting option” for shipping. Once our samples reach you, you have four days to try them.

  • If you love the fit of one of them, let us know and we’ll cut the fabric for your new shirt right away. Use the shipping label that we provide to return the samples. (Alternatively, you can keep the sample that you love and return the rest.)
  • If no one shirt is exactly what you’re looking for, email us to discuss next steps. Depending on your needs, we will send you new sizes to try, or we will propose a customization.
  • If you love the fit of one of the shirts at your bust, waist and shoulders but need lengthening, shortening or widening elsewhere, contact us by email for customization instructions.

By choosing the fitting option, you authorize the full amount of the order on your credit card. We will settle the fitting option fee at the beginning, and we will only settle the remaining amount if your prepaid USPS return label is not activated within 4 days after the samples are delivered to your shipping address (and you have not notified us that the return will be delayed). For samples that are shipped back to us 5+ days after they were delivered to you, we will credit your card after they reach us.

The $30 fitting fee is non-refundable, but it will be credited to the final purchase that you keep.
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SECURITY & PRIVACY
Your personal information will not be stored in our system or sold or rented to third parties.  While placing your order, you are using Secure Sockets Layer (SSL) Technology. SSL encrypts all of the personal information you provide during the order process. This allows each Campbell & Kate customer peace of mind as her information travels over the internet.

If you have questions or would like to place your order over the phone, please call us at 262-237-8348 or email us at orders@campbellandkate.com with your contact information and we will call you to take your order.
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COLOR ACCURACY
We carefully select photographs to represent the colors of our garments as accurately as possible.  However some variation may occur due to differences in computer monitor configurations. If you have any questions regarding colors or fabric textures, please contact us at orders@campbellandkate.com.
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CHANGES TO ORDERS
Your order is processed as quickly as possible.  However, should you need to change an order, we will do our best to accommodate you. Please call us at 262-237-8348 or email us at orders@campbellandkate.com.
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CUSTOMER SERVICE
Please contact customer service with any inquiries.


By telephone: 

262-237-8348


By email: 

service@campbellandkate.com


By mail:


47-01 Greenpoint Avenue, Suite 214
Sunnyside, NY 11104
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